Shipping Policy
At Anna & Elise Los Angeles, we aim to provide a smooth, reliable, and transparent delivery experience. Below you will find detailed information about our order processing, shipping times, and delivery policies.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday) after payment has been confirmed.
Once your order has been processed, it will be prepared for shipment and handed over to one of our trusted shipping partners.
During busy periods such as holidays, sales, or product launches, processing times may take slightly longer. We always do our best to ship orders as quickly as possible.
Shipping Costs
We are pleased to offer free shipping across the United States on all orders.
There are no hidden fees or additional shipping costs at checkout.
Estimated Delivery Time
Estimated delivery time within the United States is 5–10 business days after processing.
Total estimated delivery time:
Processing time (1–3 business days)
Shipping time (5–10 business days)
Please note that delivery times may vary depending on your location, weather conditions, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Tracking information typically becomes active within 24–48 hours after shipment.
If you have not received tracking information after this period, please contact our support team at:
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, the customer may be responsible for additional reshipping costs.
If you notice an error in your shipping address, please contact us immediately.
Damaged or Missing Items
Please inspect your order upon delivery.
If your package arrives damaged or if items are missing, contact our support team within 7 days of delivery with your order number and clear photos if applicable.
Our team will review the issue and arrange a replacement or refund if necessary.
Delayed Orders
While most orders arrive within the estimated timeframe, delays can occasionally occur due to carrier issues, customs processing, severe weather, or holiday shipping volume.
If your order has not arrived within 11 business days after shipment, please contact us and we will assist in locating your package.
Unclaimed Packages
If a package is returned to us because it was not claimed, refused, or the address was incorrect, additional shipping or handling costs may apply before reshipment.
International Shipping
At this time, Anna & Elise Los Angeles primarily ships within the United States.
For international shipping inquiries, please contact our support team before placing your order.
Customer Support
If you have any questions regarding shipping, delivery, or your order status, our support team is happy to assist you.
Email: support@annaelisela.com
Website: annaelisela.com