Privacy Policy
At Anna & Elise Los Angeles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and share your information when you visit our website, make a purchase, contact our support team, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following types of personal information:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
• Order and transaction information
• Device, browser, and IP address information
• Website usage data, including browsing behavior and interactions with our store
• Any information you provide when contacting customer support
How We Collect Information
We may collect personal information in the following ways:
• Directly from you when you place an order, contact us, or subscribe to updates
• Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website
• Through our service providers and partners, including payment processors, fulfillment providers, and marketing platforms
• Through Shopify, which powers our online store
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders
• Provide shipping, returns, and customer support
• Communicate with you about your purchases, account, or inquiries
• Prevent fraud, abuse, and unauthorized transactions
• Improve our website, products, and customer experience
• Send promotional emails or marketing communications when permitted by law or with your consent
• Show relevant advertisements and improve advertising performance
Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to operate our business and provide our services, including:
• Shopify, which hosts our online store
• Payment service providers
• Shipping and fulfillment partners
• Analytics, advertising, and marketing service providers
• Customer support tools and technology partners
• Legal authorities when required by law or to protect our rights
Shopify
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
As part of providing these services, Shopify may process personal information including payment information, device information, browsing behavior, and transaction details. For more information on how Shopify handles your personal information, please refer to Shopify’s privacy practices.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, understand how visitors use our site, and improve marketing performance.
These technologies may be used for:
• Site functionality
• Analytics and performance measurement
• Cart and checkout support
• Advertising and retargeting
You can control cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing messages, we may send you promotional emails about new arrivals, offers, and updates.
You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@annaelisela.com.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, recordkeeping, fraud prevention, legal compliance, and dispute resolution.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for certain processing activities
• Opt out of marketing communications
To exercise any of these rights, please contact us at support@annaelisela.com.
Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
While no method of transmission or storage is completely secure, we use commercially reasonable safeguards and secure third-party providers to protect your data.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: